Your privacy is important to us. This Online Privacy Policy explains how we collect, share, use and protect your personal information when you visit or use any of our websites that link to this Privacy Policy. Other privacy principles or policies may apply depending on the products you obtain from us.

What information do we collect?

Other than non personally identifiable information, we only collect information that you provide when completing a form or posting any information on our site. When you sign up to receive 3 quotes we collect information about your property (ownership, rough age), your current energy supplier, information about the services you require, and whether you are considering financing to meet the costs of those services. As regards personal information we collect your name, address, phone number and email address.

In addition to the personal information described above, we may collect certain information about your use of our website. For example, as with any website we capture the IP address of the device you use to connect to our website, the type of operating system and browser you use, and information about the site you came from, the parts of our website you access, and the site you visit next.

How do we hold your information?

Your Personal Information may be held by us in paper records, on computer systems including email, servers, hard drives and applications or other data storage systems.

What do we use your information for?

Any of the information we collect from you can be used in one of the following ways:

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To send periodic emails (the email address you provide can be used to send you information, respond to inquiries, and/or other requests or questions.) If you do not wish to receive any further information or emails please contact us.
• To share with the endorsed third party service providers that have registered with us. (We send the information that you provide to us in our ‘Quote Request Form’ to third party service providers. These service providers are able on the basis of your information to provide you with 3 quotes for the service you require). You can see a list of our endorsed third party service providers here:
• To perform any administrative tasks including but not limited to accounting, record keeping, archiving, systems development and testing and staff training;
• To evaluate and improve our business (including developing new products and services, improving existing products and services, performing data analytics).
• any other purpose relating to or in connection with the business or dealings of kelpee.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include third parties service providers who provide you quotes for services if requested by you. Although we take all reasonable steps to bind third party service providers to keep your information confidential we do not monitor their data collection, storage or privacy policies. We will always inform you of those third party service providers to whom we provide your personal information. Should you wish to ascertain their policy on collection or storage of your personal data we recommend you contact them direct. The contact details of all third party service providers can be found at:

Access to your data may also be provided to trusted third party contractors who assist us in operating our website and conducting our business.  We take all reasonable steps to ensure that any third party contractors are bound to keep your information confidential.

We can also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information can be provided to other parties for marketing, advertising, or other uses.

Do we disclose your information overseas?

We only disclose information to Australian entities and your personally identifiable information will not be disclosed to overseas entities.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Access to your Personal Information

If at any time you wish to know what Personal Information we hold about you please do not hesitate to contact us. We will generally be happy to provide you with the information we hold about you except where it would have an unreasonable impact on the privacy of another individual, the request is frivolous or vexatious, the information relates to legal proceedings, or we are prevented by law from disclosing the information, or providing access would prejudice certain investigations.

Corrections to your Personal Information

We will take reasonable steps to ensure that your Personal Information is accurate, complete and up to date. We are happy to accept requests to update Personal Information if you demonstrate that the Personal Information we hold about you is incorrect. If at any time, you find that the Personal Information we hold about you is inaccurate, incomplete, out-of date, irrelevant or misleading please contact us at the details in the Contacting Us section at the end of this policy.

Your Consent

By using our site, you consent to this privacy policy.

Changes to our Privacy Policy

This privacy policy is subject to change from time to time. Changes will not be pre notified and will only be posted on this page. We encourage you to check this page regularly for any changes.

Complaints

If you wish to make a complaint about our collection, use or storage of your Personal Information please contact us at the details below. We will take every possible step to resolve your complaint internally. However, if your complaint is not resolved to your satisfaction you can contact the Office of the Information Commissioner by calling them on 1300 363 992; writing to them at GPO Box 5212 Sydney NSW 2001 or emailing them at [email protected]

Contacting Us

If you have any questions regarding this privacy policy please contact us using the following information:

[email protected]